Order Processing Time
All orders are processed within 1–3 business days after successful payment. Orders are not processed or shipped on Sundays or public holidays. Processing time may be slightly longer during sales, festive seasons, or high order volume.
Shipping Time & Delivery
- Within India: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on your location, courier partner, or unforeseen delays like weather or logistics issues.
Shipping Charges
- Shipping charges (if any) are calculated at checkout based on your location and order value.
- We may offer free shipping on selected orders or promotions.
Additional charges may apply for remote locations or special delivery requirements.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, where available. Tracking updates may take some time to appear after your package has been handed over to the carrier.
Delivery Issues & Delays
While we strive to deliver on time, delays can occur due to:
- Courier partner issues
- Weather conditions
- High order volume
We will keep you updated in case of any significant delays.
Incorrect Address
Please ensure that your shipping address is complete and accurate at checkout. Madevibez is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses.
Please ensure that your shipping details are correct while placing the order. We are not responsible for delays or losses due to incorrect or incomplete address details.
Damaged or Lost Packages
- If your order arrives damaged please contact us within 24–48 hours with photos.
- If your order is marked as delivered but not received please contact the courier service first then reach out to us. Check with household members or neighbours
- Verify the shipping address on your order
- Wait 1 to 2 business days in case of a carrier scan delay